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Privacy Policy

This Privacy Policy explains how Daana Market collects, uses, stores and protects your information when you use our platform.

1. Introduction

Daana Market is a B2B marketplace for recycled plastic granules, operated by Karma Ecotech Limited ("EcoEx", "we", "us", "our"). This Privacy Policy explains how we collect, use, store and protect the information of buyers, sellers and other users ("you") who access or transact on daana.market and market.daana.market (the "Platform").

2. Information We Collect

We collect the following categories of information when you register, verify your account, or use the Platform :

  • Account Information: Name, mobile number, company/business name and role (buyer or seller).
  • KYC & Verification Documents: Business registration proof, GST details and other documents submitted for admin approval.
  • Transaction Information: listings, order quantities, order history, and communication related to a deal.
  • Payment Information: payment confirmations and transaction references processed through our payment gateway partner. We do not store your card, UPI, or net banking credentials on our servers.
  • Technical Information: device type, IP address, and login activity, collected automatically for security and fraud prevention.
3. How We Use Your Information

We use your information to:

  • 1. Verify your identity and approve your account and listings through our KYC process.
  • 2. Facilitate and process orders, including partial-quantity purchases and seller payouts.
  • 3. Process payments securely through our integrated payment gateway.
  • 4. Communicate order updates, approvals, and account-related notices via SMS, email, or in-app notifications.
  • 5. Maintain platform security, prevent fraud, and comply with applicable law.
4. Payment Information

All payments made on the Platform are processed through a PCI-DSS compliant, third-party payment gateway. Card and banking details entered at checkout are transmitted directly and securely to the payment gateway and are not accessible to or stored by Daana Market. We only retain the payment status and transaction reference ID for order and refund tracking.

5. Sharing of Information

Your information is shared only:

  • 1.Between buyer and seller as necessary to complete an order (such as company name and contact details relevant to the deal).
  • 2. With our payment gateway partner, solely to process transactions.
  • 3. With regulatory or government authorities where required by law.
6. Data Security

We apply reasonable administrative and technical safeguards, including access controls and admin-mediated approval workflows, to protect your information against unauthorized access, alteration, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain account, KYC, and transaction records for as long as your account remains active and for a reasonable period thereafter, as required to meet legal, accounting, and dispute-resolution obligations.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to our legal and record-keeping obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform. Continued use of the Platform after such changes constitutes acceptance of the updated policy.

10. Contact Us

For questions regarding this Privacy Policy, contact us at info@ecoex.market.

Shipping Policy

This Shipping Policy explains the responsibilities of buyers and sellers regarding dispatch, delivery, and transportation of materials purchased through Daana Market.

1. Overview

Daana Market is a B2B marketplace connecting buyers and sellers of recycled plastic granules. EcoEx does not itself warehouse, transport, or courier material. Shipping and delivery of confirmed orders is coordinated directly between the buyer and seller and EcoEx is the Platform facilitating order confirmation, communication, and, where applicable, provide admin support.

2. Delivery Coordination

Once an order is confirmed and payment is processed, the seller is responsible for arranging dispatch of the material to the buyer's specified location. Buyers and sellers may coordinate transport arrangements directly, or through logistics partners of their choice, unless otherwise agreed on the Platform.

3. Delivery Timelines

Estimated delivery timelines are communicated at the time of confirmation of order and depend on the seller's location, material availability, and the transport arrangement. Timelines shown on the Platform are indicative and not guaranteed delivery dates.

4. Weighment & Quality Verification

Buyers are advised to verify quantity and quality of material at the time of receipt, in line with the specifications stated in the original listing. Any discrepancy should be reported through the Platform within 24 hours of delivery so that it can be reviewed as part of the dispute process.

5. Delivery Charges

Unless otherwise stated in the listing, delivery and freight charges are separate from the material price and platform charge, and are to be agreed directly between buyer and seller as part of the order.

6. Delays & Non-Delivery

EcoEx is not responsible for delays caused by transport providers, weather, regulatory checks, or other circumstances outside the Platform's control. Where a seller fails to dispatch a confirmed order within a reasonable time, buyers may raise the issue through the Platform for admin review, which may result in order cancellation and refund as per the Refund Policy.

7. Risk Transfer

Risk in the material passes from seller to buyer upon delivery and acceptance at the buyer's specified location, unless otherwise agreed in writing between the parties.

8. Contact Us

If you have any questions regarding shipping or delivery coordination, please contact us at info@ecoex.market.

Refund & Cancellation Policy

This Refund & Cancellation Policy explains the conditions under which refunds, cancellations, and dispute resolutions are handled for orders placed through Daana Market.

1. Overview

This Refund Policy applies to payments made through Daana Market's integrated payment gateway for orders placed on the Platform. As Daana Market facilitates transactions between independent buyers and sellers, refund eligibility depends on the status of the underlying order between buyers and sellers.

2. Eligibility for Refunds

A refund may be raised in the following cases:

  • 1. The order was cancelled before the seller confirmed or dispatched the material.
  • 2. Payment was successfully deducted but the corresponding order was not confirmed on the Platform due to a technical or payment gateway error.
  • 3. The seller is unable to fulfil the confirmed quantity and the order is cancelled by mutual agreement or by admin intervention.
  • 4. Material received materially differs from the listing and is validated as a genuine mismatch through the Platform's dispute process.
3. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

  • 1. Orders that have been dispatched and received as per the agreed listing specification.
  • 2. Minor variations in weight, color or grade that fall within standard industry tolerance for recycled granules.
  • 3. Cancellation requests raised after the seller has confirmed and dispatched the order, unless otherwise resolved between buyer and seller.
  • 4. The platform charge component, once an order has been successfully processed and confirmed.
4. How to Request a Refund

Refund requests must be raised through the Platform or by writing to info@ecoex.market with the order reference number and reason for the request within 7 days of the transaction. Requests will be reviewed by our team, who may reach out to the buyer and seller for verification before approval.

5. Refund Processing Timeline

Approved refunds are processed back to the original payment method through our payment gateway partner. Refunds typically reflect in the source account within 5–10 business days, depending on the payment method and issuing bank and are outside EcoEx's direct control once initiated with the gateway.

6. Order Cancellation

Buyers may request cancellation of an order prior to confirmation by seller through the Platform. Once a seller has confirmed and begun dispatch, cancellation is subject to mutual agreement between buyer and seller, coordinated through our support team as and where required.

7. Disputes

If a buyer and seller are unable to agree on a refund or cancellation, EcoEx will mediate and try to mutually resolve the claim between the parties.

8. Contact Us

If you have any questions regarding refunds or cancellations, please contact us at info@ecoex.market.